We understand that sometimes your order isn’t quite right - and that’s okay.

Eligible items can be returned for Store Credit in the form of a Coheria Gift Card.

Return Window: 30 days from delivery
Return Option: Store Credit

Exchange: Not offered at this time
Refunds: Not offered at this time

Start your return below - you’ll just need your order number and zip code used to place the order. If a return is approved, clients are kindly responsible for the associated shipping fees.

Start a Return

Processing Time

• Once your return is received at our warehouse, your Store Credit will be issued within 7-10 business days.
• Store credit is issued as a COHERIA Gift Card via email - it never expires and can be used on any future order.

Return Window

• Returns must be submitted within 30 days of delivery.
• Returns requested outside this period or that don’t meet policy criteria will not be accepted.

Return Conditions

• Items must be in new condition — unworn, unwashed, and free of stains;
• Tags must be attached.
• Items returned in non-sellable condition will not qualify for credit.

Non-Returnable Items

We do not accept returns for:

• Final Sale items
• Earrings
• Made-to-order jewelry
• Engraved and monogrammed products
• Gift cards

Why We Offer Store Credit (Not Refunds)

We want to offer the best possible prices without compromising on quality or experience.

To maintain the quality and value you expect, without raising prices to cover the high cost of processing returns, we’ve chosen a return approach that keeps your experience seamless and our commitment to excellence strong:

eligible items may be returned for store credit.

This allows us to:

• Ensure every customer receives a truly new, pristine piece
• Reduce waste from items that cannot be resold
• Avoid increasing prices across our collection
• Maintain premium materials while keeping COHERIA accessible
• Deliver a smooth, consistent, and elevated return experience

Store credit is issued as a COHERIA Gift Card, never expires, and can be used toward anything you love.

Return through Portal:

• Returns are accepted only through our Returns Portal - this ensures tracking and timely processing.
• Items sent outside of this process may be delayed or ineligible for return
• Original shipping costs are non refundable.
• Duties and taxes on international orders are not eligible for credit.

Our Customer Care team is here to help.
Email: contact@comheria.co

Purchases from Authorized Retailers

If your COHERIA piece was acquired through one of our retail partners, we invite you to connect with them directly for any return or exchange assistance. As each retailer maintains its own policies, they are best placed to support you. COHERIA is unable to process returns or exchanges for pieces not purchased directly from us.